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FAQs
Why should I choose Lime24?
We are quick. You can get money sent to your bank account as soon as your application is approved.
Application is easy. To get a loan, you only need to provide basic information.
We are affordable. You get discounts on Interest if you repay your loan on time and we do not charge any penalties for early repayments.
What do I need to get a loan?
- SA ID number
- Your cellphone number
- Bank account details
- Latest 3 months bank statements showing your income
How quickly can I get the money?
You can get the money paid to your bank account as soon as your application is approved. Pay attention: payments made before 2:00 pm between Monday to Friday will be credited into your bank account by 7pm on the same business day. Payments made after 2:00pm or on holidays will be credited into your bank account the next business day by 7pm.
What is DebiCheck?
In support of the industry wide initiative by the Payments Association of South Africa (PASA), FNB has implemented DebiCheck to put you in control of your debit orders.
Due to an increasing number of unauthorised debit orders being submitted into the payment system, DebiCheck will require you to electronically confirm the DebiCheck debit order details before a creditor or service provider can debit your account.
You will be able to review the DebiCheck debit order details on your preferred channel, ensuring increased security and putting in control of your debit orders.
For more information please visit DebiCheck.co.za.
What is DebiCheck for?
The aim is preventing fraud. DebiCheck helps avoid two cases:
- Increase of debit orders being processed to bank accounts without permission (a mandate) from consumers.
- Consumers who dispute debit orders that do have valid mandates, has also increased, which has become a huge concern for banks and companies.
For more information please visit DebiCheck.co.za.
How DebiCheck works?
- You choose loan amount and period.
- You confirm your debit order. It means that you confirm the details of your debit order on an electronic device such as your cell phone, your bank app, your personal computer or perhaps an ATM. Your bank will let you know which options are available for you to use.
- Lime will receive notification about confirming as soon as you familiarize and confirming order details.
Payment confirmation is once only for each loan.
For more information please visit DebiCheck.co.za.
Is DebiCheck safe to use?
The DebiCheck was introduced by PASA and according to the prescribed industry standards. The system is therefore secure. Your bank will communicate how you can securely and electronically confirm your debit orders.
For more information please visit DebiCheck.co.za.
Why am I asked to provide documents?
To approve your application, we check information from multiply sources. Sometimes, however, this information is not sufficient and we ask you to send copies of certain documents.
Why was my application declined?
The most common reason for declining your loan application is entering incorrect information in the questionnaire. It is difficult to determine the cause of the decline based on a single case because our system bases loan approvals on many different factors.
How to repay my loan?
To repay your loan, go to your profile, sign in using the phone number and password provided during registration, and click "Repay".
Can I repay the loan before the repayment date?
Yes, you can repay the loan at any time without any penalties or restrictions.
How can I be sure I can trust Lime24?
Lime24 service is owned by Lime Loans South Africa (Pty) Ltd, a private company registered in the Republic of South Africa with the Companies and Intellectual Property Commission (registration number 2015/239349/07) and the National Credit Regulator (registration number CP8077). We operate in strict accordance with the regulations under the National Credit Act. The holding company of Lime Loans South Africa (Pty) Ltd is Lime Capital Partners Inc. (registered under the number 1862471 as a BVI Business Company).
Is it safe to tell you my bank account number?
It is absolutely safe to tell us your bank account number. Entering your bank account information is done using encrypted pages, protected by modern security tools.
Our service is audited regularly by consultants from Trustwave Holdings, Inc. to make sure we comply with the requirements of the international payment systems of Visa and Mastercard.
What should I do if I've forgotten my password?
You can recover password.
Make sure you’ve got your phone number that you used to register your account.
You can contact with Customer Service Department by email support@lime24.co.za or by phone 010 442 6722
How can I change my phone number?
You can update your phone number by logging in and heading to the "My details" section.
Make sure you've got your new phone number handy. Your main account should be tied with this phone number.
If you don't have access to your account contact with Customer Service Department by email support@lime24.co.za